What responsible gaming means

Responsible gaming begins before an account is created or a session starts. An adult should understand that uncertain outcomes can cause loss, decide an affordable entertainment budget and accept that stopping is more important than recovering money.

A platform name, promotion, strategy or previous result cannot guarantee future winnings. Anyone promising fixed returns, secret signals or a method that cannot lose should be treated with caution.

Create money and time limits before play

Do not participate when angry, distressed, intoxicated, sleep-deprived or under financial pressure. These conditions can reduce judgment and make stopping harder.

When gaming may no longer be under control

• Spending more money or time than originally planned.
• Trying to recover a loss through another deposit or session.
• Borrowing, selling possessions or using money reserved for essentials.
• Hiding activity, payments or losses from family members.
• Feeling restless, angry or anxious when unable to play.
• Ignoring sleep, work, study, health or relationships.
• Believing one more round will solve a financial problem.
• Creating new accounts to bypass a limit or restriction.

One warning sign deserves attention. Several signs together are a strong reason to stop, restrict access and speak with someone you trust.

Cooling-off, self-exclusion and practical barriers

A cooling-off period creates a temporary break. Self-exclusion can block access for a longer period. Use these options early rather than waiting for serious harm. If a service provides spending, deposit or time limits, set them below the maximum you can technically afford.

Account-access information is available in the BDG Win Login guide. App removal and permission checks are explained in the BDG Win App guide.

Protecting minors and household finances

Gaming accounts, identity documents, saved cards and payment PINs should remain inaccessible to minors. Never permit a child to use an adult account, even if a game appears simple or harmless.

• Use a strong device lock and separate user profiles where possible.
• Require authentication for payments and app installation.
• Do not save credentials on a device shared with children.
• Review statements for unfamiliar payments.
• Discuss gaming advertising and financial risk in age-appropriate language.

If a minor has accessed an account, stop activity, secure the device and payment methods, change exposed credentials and contact the relevant provider.

When to ask for professional help

Seek support if gaming affects essential spending, debt, work, relationships, sleep or mental health—or if attempts to stop repeatedly fail. Start by telling a trusted family member, doctor, counsellor or qualified local support service. Financial problems may also require guidance from a reputable debt adviser.

For corrections concerning this information page, use Contact Us. Do not send passwords, OTPs, payment PINs or confidential account information.